Matter Agency
Last updated: [insert today’s date]
Matter Agency (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, store, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Matter Agency
Email: hello@matteragency.com.au
Website: https://matteragency.com.au
Location: Brisbane, Australia
You can contact us at any time if you wish to access or correct personal information, ask a question about this policy, or make a privacy-related complaint.
We collect personal information that is reasonably necessary for our work as a creative and marketing agency. This may include:
• Your name, email address, phone number and business details
• Project information you share with us
• Billing and invoicing details
• Website usage data such as IP address, browser type, device information and analytics
• Any information you submit through enquiry forms, emails or calls
We do not collect sensitive information unless you choose to provide it and it is required for a specific purpose that you have agreed to.
We collect information in several ways:
• Directly from you through contact forms, emails, calls or when you become a client
• Through our website using analytics tools and cookies (where permitted)
• When you interact with our social media channels
• When you provide information for project briefs, proposals or onboarding
If you prefer not to provide certain information, we may not be able to deliver services to the level required.
We use personal information for purposes such as:
• Responding to enquiries and communicating with you
• Delivering creative, marketing and consulting services
• Managing projects, billing and internal administration
• Improving our website, services and user experience
• Sending updates or marketing communications (only if you opt in)
• Meeting our legal obligations
You can unsubscribe from marketing at any time.
We may share your information with:
• Service providers who support our business (e.g. hosting companies, payment providers, analytics platforms, subcontractors)
• Team members or contractors assisting with your project
• Third parties when legally required
• Third parties you have authorised us to share information with
Some service providers may be located outside Australia. If we transfer information overseas, we take reasonable steps to ensure your data is handled securely and in line with Australian privacy laws.
We never sell your personal information.
We take reasonable steps to protect your information from misuse, loss and unauthorised access. This includes secure systems, restricted access, updated software, and industry-standard security practices.
No method of online transmission is completely secure, but we work to maintain the highest standard we reasonably can.
We retain personal information only for as long as needed to carry out the purposes outlined in this policy or as required by law. When no longer required, information is destroyed or de-identified securely.
You may request access to personal information we hold about you, or ask for corrections if the information is inaccurate.
If you believe we have breached your privacy, contact us and we will investigate. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Our website uses cookies and analytics tools to improve functionality and understand how visitors use the site. This may include tracking IP address, device type, pages viewed and session duration.
You can disable cookies through your browser settings, although some features may not function properly.
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.
We may update this Privacy Policy from time to time. The latest version will always be available on our website.